What does the term "run-of-the-house" (ROH) refer to in the hotel industry?

Study for the Travel Agent Proficiency Exam. Access flashcards and multiple choice questions with hints and explanations. Prepare thoroughly for your test!

The term "run-of-the-house" (ROH) refers to a pricing strategy where a hotel offers a set rate for any available room type, with the allocation of specifics such as location or view being determined at the hotel's discretion. This means that guests booking a run-of-the-house rate essentially agree to accept any available room in the hotel, which could range from standard accommodations to potentially higher-category rooms, depending on availability at the time of check-in.

This approach benefits both hotels and guests. For guests, it may present an opportunity to secure a room at a better rate than specific categories might offer, while hotels can maximize occupancy and revenue by filling rooms that might otherwise go unbooked. The flexibility of "run-of-the-house" pricing allows hotels to optimize their occupancy rates by selling any available inventory without committing to a particular room type in advance.

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