What is the purpose of a feedback question?

The purpose of a feedback question primarily revolves around its role in confirming details that emerged during a conversation. This type of question is often used to ensure that both the travel agent and the client have a mutual understanding of the discussed information. By asking clarifying questions based on prior dialogue, a travel agent can validate specific preferences, travel itineraries, or any special requests made by the client. This confirmation process helps in building trust and ensures accuracy in bookings and service delivery, ultimately enhancing the customer experience.

While collecting data for future studies, gathering customer satisfaction ratings, and assessing employee performance are important aspects of feedback mechanisms, they serve different objectives that are not the primary focus of a feedback question in the context of confirming conversation details. The emphasis on clarity and understanding in direct communication makes confirmation a critical function of feedback questions in a travel service dialogue.