Which statement accurately describes a chatbot?

A chatbot is a software application designed to simulate conversation with users. It often utilizes artificial intelligence to understand and respond to queries in a way that mimics human interaction. This allows chatbots to provide assistance, answer questions, and handle customer service inquiries in real-time, making them invaluable in the travel industry for enhancing customer engagement and support. By automating responses to frequently asked questions or processing simple requests, chatbots can significantly improve efficiency and customer satisfaction.

In the context of travel agencies, chatbots can help clients quickly find information about flights, accommodations, and itineraries, as well as assist them in booking processes. This capability streamlines operations, allowing travel agents to focus on more complex tasks that require personal attention.